Your privacy matters.

Who We Are

Butcher Bytes LLC, a Florida limited liability company (Document No. L24000518594), operates the We Suck Pipes brand and provides professional AC drain line cleaning services for homeowners in Florida.

Butcher Bytes LLC
d/b/a We Suck Pipes
7901 4th St N, Ste 300
St. Petersburg, FL 33702
Phone: (727) 777-6538
Email: booking@wesuckpipes.com

Information We Collect

Depending on how you interact with us, we may collect:

Contact and booking information: name, phone number, email address, service address, appointment details, and messages you send us.

Lead form information: if you submit a Facebook, Instagram, or other Meta lead form for our services, we receive the information you provide on that form (such as your name, phone number, email address, and details about the service requested).

Communications: records of emails, text messages, and phone calls related to scheduling, reminders, and customer service.

Website and device information: browser type, device information, pages visited, referring URLs, and similar technical data collected by our website or analytics and advertising tools.

How We Collect Information

We collect information when you:

• Book an appointment through Calendly or other scheduling tools linked from our website.
• Submit a lead form through Meta (Facebook or Instagram) advertising.
• Email us or otherwise contact us directly.
• Reply to our emails or text messages.
• Visit our website (including through cookies or similar technologies used by us or third-party providers).

How We Use Your Information

We use personal information to:

• Schedule, confirm, and provide AC drain line cleaning services.
• Respond to questions and provide customer support.
• Send appointment reminders, booking links, and service-related follow-up by email or text message.
• Operate our business, improve our website, and measure advertising performance.
• Comply with law, prevent fraud, and protect our rights and customers.

We do not sell your personal information.

SMS opt-in data: Mobile phone numbers collected when you opt in to receive text messages from us (including through Meta/Facebook/Instagram lead forms) are not sold or shared with third parties or affiliates for their marketing or promotional purposes.

SMS and Email Communications

If you provide your phone number through our website, a Meta lead form, Calendly, or direct contact, you may receive service-related text messages from us, including appointment reminders and scheduling links. Message frequency varies. Message and data rates may apply.

You may opt out of marketing or promotional text messages at any time by replying STOP. After you send STOP, we will send a confirmation and stop sending promotional texts. You may still receive messages that are required for an appointment you have already booked or that are permitted by law.

For help with text messages, reply HELP or email booking@wesuckpipes.com. See our SMS Opt-In Disclosure and Terms & Conditions for full program details.

If you provide your email address, we may send service-related emails such as booking confirmations, reminders, and responses to your requests.

How You Consent to Communications

By submitting your contact information through a Meta lead form, booking page, Calendly, or by contacting us directly, you request information about our services and consent to being contacted by phone, email, and text message about your request and related scheduling. You are not required to agree to receive text messages as a condition of purchasing services, but providing a mobile number helps us confirm appointments and send reminders. Details of our Meta lead form SMS opt-in flow are published at wesuckpipes.com/sms-opt-in.html.

Third-Party Services

We use trusted service providers to operate our business. These providers may process personal information on our behalf only as needed to perform their services. Examples include:

• Calendly for online scheduling.
• Meta (Facebook/Instagram) for lead form submissions and advertising.
• Twilio for sending text messages.
• Email providers for sending and receiving business email.
• Google (including Google Sheets and related tools) for lead management and business operations.
• Website hosting and analytics providers that help us operate and understand use of our website.

Each third-party service has its own privacy practices. We encourage you to review their policies. For example, when you book through Calendly, Calendly’s privacy policy also applies to information you submit on their platform.

How Long We Keep Information

We keep personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements. When information is no longer needed, we delete it or take steps to de-identify it where appropriate.

How We Protect Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, email, or text messaging system can be guaranteed 100% secure.

Your Choices and Rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information we hold about you, or to opt out of certain processing. To make a request, email booking@wesuckpipes.com. We may need to verify your identity before responding.

California residents may have additional rights under applicable state privacy laws. We do not sell personal information as defined by the California Consumer Privacy Act (CCPA/CPRA).

Children’s Privacy

Our services are intended for adults scheduling home services. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

Links to Other Websites

Our website may link to third-party websites such as Calendly. We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last revised. Continued use of our website or services after changes are posted means you accept the updated policy.

Contact Us

Questions about this Privacy Policy or our privacy practices:
Butcher Bytes LLC d/b/a We Suck Pipes
7901 4th St N, Ste 300
St. Petersburg, FL 33702
Phone: (727) 777-6538
Email: booking@wesuckpipes.com
Website: wesuckpipes.com